Appointment Reservation Policy:
All guests must provide a credit card on their account to reserve all current and future appointments. There will be no charge to your credit card on file unless there is a late cancellation or you do not show up to your appointment. By providing your credit card, you are agreeing to the terms of the Cancellation Policy (see below).
CANCELLATION POLICY:
Here at Holbody Healing, I hold your appointment(s) specifically for you. Please understand that when you book an appointment, I decline many other clients an appointment which is why I respectfully ask that you provide me with a 48 hour cancellation notice in the event you need to cancel or reschedule your appointment.
All appointments cancelled with less than 48 hours notice will result in a cancellation fee amounting to 50% of the scheduled service(s) cost.
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In the event of a no-show, the cancellation will be equal to 100% of the services booked.
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*Groups of 2 or more/Spa Packages are required to pay the day of scheduling.
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I thank you in advanced for your cooperation and understanding in this matter.
Tardiness Policy:
Your massage begins at the time of your scheduled appointment. To ensure you get your full massage time, NEW CLIENTS need to arrive 15 minutes prior to their appointment time to complete the new client intake form and assessment , to use the restroom if needed, and to get situated on the table. Returning clients, please arrive 10 minutes early.
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Life can get hectic, and I recognize there may be times you are running late. While I always do my best to accommodate my clients, those who arrive late may receive an abbreviated session in consideration of the next guest booked right behind you.
Please make every attempt to be on time so that you receive the valuable treatment time that has been reserved specifically for you.
Payment:
Cash, Visa, MasterCard, Discover, American Express, Venmo, and Holbody Healing gift certificates. Groupon, checks, and spa finder will not be accepted.
Gift Certificates:
All gift certificate sales are final and non-refundable. Gift certificates cannot be redeemed as cash. Gift Certificates never expire.